Terms of Delivery

Prices and payments:
All prices listed on this site are in euros and include VAT. All payments are made directly with iDEAL or by bank transfer to CreaTil's account. Goods will be shipped as soon as the total amount has been paid and sufficient stock is available.

Delivery time:
After payment, your order will be shipped as soon as possible or within a few business days. The delivery time stated is an estimate and not a deadline. Exceeding delivery times does not entitle the customer to compensation or order cancellation.

Returns:
If for any reason you are not satisfied with your purchase, you have the right to return it to us within 7 business days.
You are responsible for the return shipping costs. Your money will be refunded to your account within 14 days of receiving your return.
Please note: Products may only be returned if they are unused and undamaged.
If you have any complaints about the shipping or the products, or if something unexpectedly went wrong with your order, please contact us as soon as possible by phone or email so we can work together to find a solution.