Payment & Shipping

Order:

Orders can only be placed through the online store. The order confirmation will state the correct total amount, including any shipping costs.

Pay:

Directly by IDEAL/Mastercard/Apple Pay/Shop Pay/PayPal

Send:

Shipping costs: Orders will be shipped via DHL or PostNL. For orders under €50, we charge €5.95 in shipping costs. For orders over €50, there are no shipping costs.

Abroad: shipping abroad is also possible.

Belgium: €9.95

Returns: If for any reason you are not satisfied with your purchase, you have the right to return it to CreaTil within 7 business days.
You are responsible for the return shipping costs. Your money will be refunded to your account within 14 days of receiving your return.
Please note: Products may only be returned if they are unused and undamaged.
If you have any complaints about the shipping or the products, or if something unexpectedly went wrong with your order, please contact us as soon as possible by phone or email so we can work together to find a solution.